Frequently Asked Questions

Registration

How can I register for Lights on for Wishes?

add remove

You can register via this link

What date do I need to do to participate?

add remove

We encourage you to decorate your house in the month of December with Christmas decorations, invite family, friends and the community to visit your house, and donate to support Make-A-Wish Australia this Christmas. 

Why register on the website?

add remove

There's so many benefits to registering your event on our website.
By providing your details, we can send you the very important Letter of Authority to Fundraise for Make-A-Wish Foundation.

I've forgotten my username or password... what do I do?

add remove

Fear not. This is an easy fix to resolve!
If you’re trying to log in but you can't remember your password, click on the 'Forgot password?'  link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

The Cause

What does my fundraising go towards?

add remove

Your donations allow us to work in partnership with sick children, their families, and medical teams to design and deliver wishes that are as unique as the children who imagine them and help create joy and lifelong memories for families.

As the only Australian children's charity focusing exclusively on wishes, all our efforts go towards fundraising and creating wishes for Australian children affected by critical illness.

Fundraising

How best can I promote my event?

add remove

The options are endless.
You can download your QR poster from the dashboard and pop it up your front window.
Why not send out invitations or Christmas cards via email or SMS?
You can also choose to share your fundraising page on social media.

I'm nervous to ask people to donate...

add remove

The primary factor driving charitable donations is simply being asked – so don’t be afraid to do it!
Tell your family, friends and community why the cause is important to you and remind them that every dollar counts.
Every dollar raised helps Make-A-Wish bring life-changing wishes to kids with a critical illness
.
Did you know that a lot of workplaces also offer dollar matching, so it’s worth asking your boss if this is something they will do.

Can I change my page name or the message on my fundraising page?

add remove

Your page name can be changed by logging into your dashboard, clicking on "My Account" and editing the Alternate Display Name field.

To update your page message visit the "Edit My Page" section of your dashboard, and scroll down to Update My Story

How do I share my fundraiser on Facebook?

add remove

There are 2 ways to do this, the first is to create a Facebook Fundraiser. You can do so by clicking here, and let Facebook do all the hard work for you! 

From your dashboard, simply click on the Facebook share button. You can also share to other social media platforms just look for the right icon. If you prefer, you can simply copy and paste your fundraising page URL into an email on as a Facebook status. 

What is the QR code poster and how can it be used to get donations?

add remove

As a participant in Lights on for Wishes, you will be given your own unique QR code which can be used to take cashless payments whilst fundraising.

Once you login to your fundraising dashboard, under Resources there is the option to download and print your QR code poster which you can easily display at your front door, or when visitors arrive. 

Guests can simply scan the QR code using the camera on their smart phone and be taken directly to your personal fundraising page to donate immediately. 

Where can I find my Authority to Fundraise letter?

add remove

You would have received this in email format when you first signed up. If you've lost it please get in touch on 1800 032 260 and we can arrange a new one for you.

How do I update my fundraising goal?

add remove

To update your fundraising goal, you’re able to login to your fundraising page, select dashboard > edit my page > update your target and then select “update details” once you've selected your new goal. 

Happy fundraising!

How do I bank any cash received?

add remove

Head over to our bank your funds page here for three simple options. We have options for direct deposit and the available form to download as well as some over the phone steps if that's what you prefer.

Please note that any funds deposited in person at a bank, via bank transfer, or using BPAY will not automatically appear on your page. Please call 1800 032 260 for any queries.