Shipping & Returns Policy

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise if the return is due to a change of mind, shopping costs are to be covered by the customer. The item must be unopened and not damaged. The refund will be processed upon receipt of the returned goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email us at fundraising@makeawish.org.au and we'll provide the necessary instructions. You must contact us before returning an item to ensure that we process this appropriately for you.

Shipping


We ship to any address within Australia, via Australia Post.

Due to the current COVID-19 crisis, shipping timeframes are affected and you should expect delays.